📞 Contact & Support Policy

Effective Date: November 2025

This Contact & Support Policy outlines how customers, vendors, and partners can reach Vidhividhan.com for assistance. We are committed to offering timely, transparent, and reliable support for all services, including Pooja bookings, Homam services, Astrology consultations, product orders, pilgrimage services, and vendor onboarding.

1. Modes of Contact

1.1 Email Support

Primary Support: support@vidhividhan.com
Pooja Queries: pooja@vidhividhan.com
Astrology Queries: astrology@vidhividhan.com
Order & Shipping Queries: orders@vidhividhan.com
Vendor Support: vendors@vidhividhan.com

Response Time: 24–48 business hours.

1.2 WhatsApp Support (If Available)

A WhatsApp chat option may be enabled for quick support. Response times vary between 1–12 hours depending on query volume.

1.3 Phone Support (If Applicable)

Phone support may be available for booking clarifications, astrology scheduling, pilgrimage queries, and vendor onboarding help.

Timings: 10 AM – 6 PM IST, Monday–Saturday.

1.4 Ticket System (Coming Soon)

A support ticket system will be available for payment issues, booking errors, technical problems, and vendor-related concerns.

2. Support Categories

2.1 Online Pooja & Homam Services

Booking confirmations
Live-stream / recording assistance
Pooja details or corrections
Prasad or samagri dispatch support

2.2 Astrological Consultation Support

Session scheduling
Report delivery
Recording assistance (if provided)
Error correction in birth details

2.3 Product Orders & Delivery Support

Order status updates
Shipping and tracking help
Delayed, damaged, or incorrect product support
Replacement as per Return Policy

2.4 Pilgrimage & Yatra Support (Tripholy.com)

Basic assistance is provided by Vidhividhan, but full travel-related support (payments, cancellations, itineraries) is handled by Tripholy.com.

2.5 Vendor Support (Purohits, Astrologers & Service Providers)

Onboarding help
Document verification
Payment settlements
Service assignment issues

3. Response & Resolution Time

24–48 hours for normal queries
48–72 hours for technical/vendor-related issues
High-volume periods (festivals, special events) may take longer

4. Complaint Escalation Matrix

Level 1 – Standard Support

Email: support@vidhividhan.com
Resolution: 24–48 hours

Level 2 – Senior Support Team

If unresolved for 72+ hours:
Email: escalation@vidhividhan.com

Level 3 – Management Escalation

For serious complaints (fraud, safety, misconduct):
Email: management@vidhividhan.com

5. Limitations of Support

We cannot control temple authority decisions
Courier delays are dependent on third-party logistics
Astrology predictions may vary by practitioner
We cannot offer legal advice or third-party dispute resolution

6. Contact Information

Vidhividhan.com
Website: https://vidhividhan.com/
Email: support@vidhividhan.com
Business Hours: Monday–Saturday, 10 AM – 6 PM IST